Automaker 4.00.01 &...
 

Automaker 4.00.01 & Root Error print queue transfer of the print job failed  

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Dounebank
(@dounebank)
Active Member

I originally purchased Root from Kickstarter but never got round to fitting it.

Have now fitted Root to Robox & system has updated

now running Automaker 4.00.01 software

Now Automaker won't upload print job, error is showing

print queue: transfer of the print job failed

have tried both ethernet & wifi, but get same message on each print.

Do I need to just return to using usb connection

or does anyone know how to make Root actually work

This topic was modified 1 month ago by Dounebank
Quote
Posted : 19/07/2019 5:02 pm
BHudson
(@bhudson)
USA Robox Support Moderator

@dounebank

Can you transfer the file using normal USB? It could be the file. Also, try restarting your network to make sure the router/network equipment is working properly.

ReplyQuote
Posted : 20/07/2019 6:43 pm
Dounebank
(@dounebank)
Active Member

Yes, have reverted to using usb, everything prints fine.

This post was modified 4 weeks ago by Pete
ReplyQuote
Posted : 20/07/2019 8:07 pm
Pete
 Pete
(@pete)
I am Pete Admin

@dounebank i've moved your post to the software area.

Because your username is not the same as the one used in Kickstarter I cannot confirm your purchase.  Please confirm the email address you used for the Kickstarter pledge. To keep this private you can send it to us via a support ticket. Or, if you put it here I will remove it after processing.

Once this is done we can give you access to a card image download which will allow you to refresh the installation on the Root. It is likely that there is some old data or settings which have not been overwritten from the first software release. New installations do not have this issue.

For official support please create a support ticket using this link www.cel-robox.com/support/

ReplyQuote
Posted : 22/07/2019 10:29 am
Dounebank
(@dounebank)
Active Member

Thanks for reply & any assistance you can provide.

Root was purchased from kickstarter through [email removed]

appreciated that you will remove this after processing

This post was modified 4 weeks ago by Pete
ReplyQuote
Posted : 22/07/2019 12:35 pm
Pete
 Pete
(@pete)
I am Pete Admin

@dounebank take a look here, you should have access now, let me know if not.

https://www.cel-uk.com/my-account/purchased-downloads/

For official support please create a support ticket using this link www.cel-robox.com/support/

ReplyQuote
Posted : 22/07/2019 2:13 pm
Dounebank
(@dounebank)
Active Member

@pete

Followed link but states

no download available yet (in download section of account)

Did get email about order completed

This post was modified 4 weeks ago by Dounebank
ReplyQuote
Posted : 22/07/2019 5:30 pm
Pete
 Pete
(@pete)
I am Pete Admin

@dounebank

I poked it a bit, please check the link again. https://www.cel-uk.com/my-account/purchased-downloads/

For official support please create a support ticket using this link www.cel-robox.com/support/

ReplyQuote
Posted : 23/07/2019 11:56 am
Dounebank
(@dounebank)
Active Member

@pete

Thx download is there now.

is there a guide for installation?

Do I install from Automaker?

Or do I just write file (img) to card in Root.

ReplyQuote
Posted : 24/07/2019 1:50 pm
Pete
 Pete
(@pete)
I am Pete Admin

@dounebank ok great.

We write the IMG to the card using a program called etcher. You will need to remove it from the Root to do this.

For official support please create a support ticket using this link www.cel-robox.com/support/

ReplyQuote
Posted : 24/07/2019 2:23 pm
Dounebank
(@dounebank)
Active Member

Pete

Sorry for being a nuisance but not used to working with pi.

another question in regard to using 'etcher' 

Would I have to format micro sd  card before writing img file & do I need to unzip first?

ReplyQuote
Posted : 08/08/2019 2:29 pm
BHudson
(@bhudson)
USA Robox Support Moderator

@dounebank You should not need to unzip the image file. Etcher accepts ZIP files. You do not need to format the microSD card, Etcher will overwrite the contents as it works. Most microSD cards will come formatted; if you are using a card already used with the Root Etcher will just overwrite the existing image. 

ReplyQuote
Posted : 08/08/2019 5:17 pm
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