UK and International delivery

We deliver around the World! We offer fast shipping to nearly every country at great rates. We can also arrange collection or shipping for you using our services which often have lower rates than those offered by your local providers.

Christmas Opening Times and cut-off dates for shipping
Over the festive period we shall be closed from 12:30 on Tuesday 24th – Friday 27th December inclusive.
Monday 30th December: 09:00 – 16:30 (limited staff availability)
Tuesday 31st December: 09:00 – 12:30 (limited staff availability)
Wednesday 1st January: CLOSED
Thursday 2nd January: Normal opening hours resume

We will endeavour to ship orders during this period, however cannot guarantee our usual transit times.

To receive goods before Christmas please ensure you place an order before the following dates:

DHL/DPD Couriers
UK: Friday 18th December (we can also are ship on Monday 22nd but cannot guarantee next day delivery)
France, Spain, Portugal, Germany, Netherlands, Belgium, Ireland, Luxembourg, Austria, Denmark, USA, Hong Kong: Wednesday 16th December
European destinations not listed above: Tuesday 15th December
Rest of the World: Monday 14th December

Postal Shipping
UK: Wednesday 18th December
Africa, Asia, Caribbean, Central and South America, Far and Middle East: Monday 9th December
Cyprus, Malta: Tuesday 10th December
Eastern Europe (except Czech Republic, Poland and Slovakia): Wednesday 11th December
Australia, Greece, New Zealand and Turkey: Thursday 12th December
Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA: Friday 13th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland: Monday 16th December
Belgium, France, Ireland, Luxembourg: Wednesday 18th December

We will always do our best to get items delivered to you as soon as possible.
Prices are based on our costs to deliver:

Royal Mail
For parcels up to 2Kg in weight we will usually use regular postal services
Royal Mail delivers within a few days in most cases. Please wait at least 4 working days before letting us know an item has not arrived.

Next Day
For large, urgent or bulky deliveries we use a courier service.
For a next working day delivery orders must be completed before 2pm. Orders made after this time may not be collected in time for a next day delivery. If you supply your mobile number when you place an order we will pass this on to the courier, you should then receive a text alerting you of your delivery date and approximate time.

We do not guarantee delivery times. Some remote areas may incur additional delivery costs which must be met by the buyer. Saturday deliveries are possible only for orders placed over the telephone and will cost considerably more.

Overseas
If your basket weight is under 2Kg you have the choice of using the Postal Service, or can choose to ship with a faster courier. For anything over 2Kg we will ship with a courier, most of the time this will be DHL. If you supply your mobile number when you place an order we will pass this on to the courier, you should then receive a text alerting you of your delivery date and approximate time.

VAT and Duty on overseas shipments
Please note – if your order will be delivered outside of the European Union you may be liable to pay customs charges / local taxes on entry.

We offer a Global Shipping Collection Service for Robox 3D Printer warranty repairs, if you are outside of the European Union we can arrange to clear the goods through Inward Processing – this means you will not be charged VAT or Duty again upon the return of your item. We can provide all of the paperwork you require, all you need to do is print the documents and hand the parcel to the delivery driver on the arranged date of collection.

We can also quote for any power tools which may need to be returned for warranty issues, please call or email us to arrange.

Shipping is calculated by weight or volume whichever is greater:

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Please contact us if you have problems calculating shipping or if an option seems incorrect or is not available.

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