A service contract intended for professional users who need the assurance that they will have a working machine within a single working day of reporting a fault.
Robox & RoboxDual 3-Year Manufacturer Enhanced Warranty
£449.90 / £374.92 before tax
Providing maximum peace of mind with the most effective extended and enhanced warranty service of any 3D printer.
Robox has become a vital tool for professional users. If there is a hardware fault, downtime can result in a significant reduction in service levels or lost income. While we are very confident in the reliability of Robox, we know how important it is to be able to deliver on deadlines without the worry of extra servicing costs.
To get the unit up and running so normal operation can resume as quickly as possible a quick-change part such as a head or extruder will be shipped for exchange. In addition, users will be able to access our expert service team via telephone in normal business hours or via priority ticketing in our online service portal.
As with all Warranty faults diagnosed by our service team before 2pm we endeavour to resolve them by NBD (next business day).
Use of this service requires a complete Robox in good condition which is less than 6 months old (proof of purchase will be required). You will be required to keep it in good condition.
Free shipping for warranty service exchanges. In some cases it may be more efficient or sensible for you to ship items to us but we will refund or credit reasonable costs if this is requested of you. Exchange parts will be shipped with an appropriate next-day service. Saturday delivery is available at additional cost per delivery. This contract assumes users are within regular logistics routes. If delivery to you usually incurs additional delivery costs or delays, please contact us for more details as additional charges per delivery will be applicable if our costs are higher.
This policy, including the number of units or parts available for exchange, is subject to fair usage. Misuse of the product or service will result in limitations to the contract and recovery of any costs including, but not limited to, recovery of replacement units and additional measures to recover costs. While the cosmetic appearance of units will vary with acceptable wear and tear, any damage which significantly affects the appearance of a product will be charged to the customer. By using this service, the customer agrees to maintain products in good condition and to protect them from harmful environments, substances and rough handling. The customer agrees to pay for damages caused while the unit is in their care. CEL-UK reserves the right to replace a product with another item with the same or similar function and cosmetic condition.
Ownership period of consumables extended to double that provided in the standard limited warranty terms. During the Extended Warranty, and after this initial period, consumable hardware replacements may be provided “at cost”.
Note: This service may only be purchased for use with RBX01 Robox and RBX02 RoboxDual. This service may only be used directly by the business who purchases the service and may not be resold, transferred, offered or provided to any other person or organisation. This service is offered in good faith. CEL may choose to reduce or stop this service without compensation if we suspect it is being abused or not used as we intend it. CEL may alter or stop this service at any time. Where possible, CEL will provide notice of this and refund or credit days remaining of a contract.